Refund & Return Policy
At Sparkleanglobal, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return eligible items under the following conditions:
1. Return Period
- Our return policy is valid for 7 days from the date you receive your order.
- After 7 days, we are unable to offer a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, items must be:
- In their original packaging.
- Unopened and unused, with the seal intact.
- Accompanied by the original order confirmation and delivery note.
3. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Products that have been opened or used.
- Items not in their original condition.
- Products damaged due to misuse, negligence, or improper storage after delivery.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–14 business days.
5. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same product, please contact us at info@sparkleanglobal.com.
6. Shipping Costs
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the original shipping fee (if applicable) will be deducted.
7. Contact Us
For return requests or questions regarding this policy, please contact our customer service:
📞 +971 67314701
📧 info@sparkleanglobal.com
